Turner's Perspective

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You Engaging Others - Concentrate On The Verb, Not The Adjective

When I talk about the concept of YEO, You Engaging Others, the word "engaging" is used as a verb. This is not an accident.

Reading through the comment stream of my post last week, I occured to me that some were responding to the word "engaging" as an adjective. In it's adjective form, engaging means, "Interesting; charming; attractive, especially of a manner or behaviour." And while I think that's all well and good, that's not what I mean when I use the word "engaging."

I mean the verb:

  • To gain over; to win and attach; to attract and hold; to draw.
  • To gain for service; as, to engage friends to aid in a cause.
  • To employ the attention and efforts of
  • To embark in a business; to take a part; to employ or involve one's self; to devote attention and effort; to enlist; 

For our purposes, whether or not you are "engaging" is judged by other peoples actions, not by yours. It is not judged by how charming you are, but by whether or not your followers take action on your behalf.

The path to engagement is through awareness and interaction.

Awareness To Interaction To Engagement

Focusing on "engaging" as an adjective may get you to awareness and interaction, but only focusing on the the actions required to make it a verb will lead you to engagement, to someone taking action on your behalf.

One additional thought.

Often, engagement must look like this first. If you want others to engage on your behalf, engage on their behalf.

you engage first

72 commentsJeff Turner • May 08 2009 07:27AM

Comments

I have attributed my success in real estate sales as the ability to "engage", (THE VERB) home buyers. 

There you go. 

 

Posted by Lenn Harley, Real Estate Broker, Virginia & Maryland (Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate) about 1 year ago

Jeff, great post, it seems that most words that we use in success terms are verbs. 

Posted by Tony Cannon, e-PRO & Darcy Cannon, SFR - The C Team (ERA Realty Center) about 1 year ago

Jeff, This is great advice. It is important to engage others so we understand their needs if they are buying a house.

Posted by GITA BANTWAL, REALTOR BUCKS COUNTY, PA HOMES (ReMax Centre Realtors) about 1 year ago

Total agreement Jeff. "To Engage" involves action, reaction. Something you cannot put on autopilot.

all the best...

Posted by Bill Saunders (Hot Springs Arkansas Real Estate (Diamondhead Realty)) about 1 year ago

One must know how to relate and talk to people when selling real estate. Thanks for sharing the information above. Make it happen

Posted by Harry F. D'Elia, Investor , Mentor, CSSN Radio Coach, REOs, Networker, ePRO (HomeSmart International) about 1 year ago

Hi Jeff, Good post. Thanks for sharing.

Best - Sash

Posted by Sasha Miletic - Windsor Real Estate (RE/MAX Preferred Realty Ltd.) about 1 year ago

Hubba...

If you write it, they will come :)

TLW...ROAR!

Posted by "The Lovely Wife" (Broker Bryant's Wife) The One And Only TLW. (President-Tutas Towne Realty, Inc.) about 1 year ago

 I hated grammer in school. LOL

But, I get it this adjective and verb for what we need to do.

Posted by Missy Caulk-Ann Arbor- Realtor(R)- Ann Arbor Real Estate (Keller Williams-Ann Arbor) about 1 year ago

Hi Jeff !

I totally understand and agree with your YEO analysis, and proper engaging of others will stimulate them to be raving fans of yours and expand the promotion of your services !

Great concept !

 

Posted by Sheldon Neal -- That British Agent -- (Bergen County, NJ - RE/MAX Real Estate Limited) about 1 year ago

Jeff,

Language Arts at its finest, thank you.

Posted by Greg Nino Houston Texas (RE/MAX West Houston Professionals) about 1 year ago

How right you are engaging always requires an effort from both parties. Thanks for sharing.

Posted by Pat Champion (Coldwell Banker Camelot Realty) about 1 year ago

I just updated the graphics for this post. The best relationships have mutual benefit, but I wouldn't wait to make the first move. If you want others to engage on your behalf, you must first engage on their behalf.

Posted by Jeff Turner (Real Estate Shows) about 1 year ago

Jeff - I'd say you will engage a few folks via this post.

Jeff

Posted by Jeff Dowler ~ Carlsbad Real Estate ~ 760-840-1360 (RE/MAX Moonlight Beach (CA DRE Lic. # 01490977)) about 1 year ago

Hi Jeff, Yes this is good! Engage others=buy houses! Thanks

Posted by Karen Singbeil (RE/MAX at Mara Lake) about 1 year ago

Jeff - nice post about engaging others, and that really is a very important aspect with our relationships and interactiosn with others.

Posted by Sharon Paxson Newport Beach Real Estate (Prudential California Realty, DRE License 01501912) about 1 year ago

Morning Jeff - If properly used........as you have layed out "engaging" is very powerful.

Cheers

Posted by Fredyt3 - Omega Capital Financial, Inc. about 1 year ago

Jeff - you have such great advice to share.   it was great to be able to sit in on two of your sessions at the VAR conference in February. - Phil

Posted by Phil Victor - Richmond, Virginia Homes, Real Estate & Property Management (Top Tier Properties) about 1 year ago

Yes, if you engage others..they will come (ang buy/sell a house)

Posted by Rebecca Gaujot Lewisburg WV Realtor (Coldwell Banker Stuart & Watts Real Estate) about 1 year ago

When internet marketing by Realtors first got started, it was alway about permission based marketing. It was great that we gave the potential client the power of permission, we just forgot to give ourselves permission to engage. To me, engage means to invite and be open. Welcome to the new world.

Posted by Joe Pryor.com REALTORĀ® Oklahoma Investment Properties (Redbud Realty) about 1 year ago

It's always easier to "engage" (verb) people if one is also "engaging" (adjective). Folks like to be around folks they actually like and then if you give them substance...how you go wrong?

Posted by SarahGray Lamm~REALTOR~ 60K Hours of NC Real Estate Experience~ (Allen Tate Realtors Chapel Hill, NC 919-819-8199 ) about 1 year ago

Wow - this fits life on so many other levels.  If I think of people here on AR, some are engaging, some engage.  People like Gary Woltal engage.  He always poses a ponder, then engages you in thought, and challenges you to apply it to your life.  Others, I won't point any out, simply are engaging, funny, fun, but it's a one way street from you to them. You are invited into their world, but they don't reciprocate. Im there alot.  I'll think about this in future posts. Engage, don't just be engaging.

Then looking at internet strategy, it certainly fits there too.  Just entertaining the public isn't enough.  They want interaction, you need to step into their lives with information, with something helpful, thoughtful, something free, somethig more.  Obviously, I'm  not as clear on this one... but I kind of get it.

Thanks for the Friday Filosophy.

Posted by Sally Dunbar Fair Oaks Homes for Sale (Lyon Real Estate, Fair Oaks ('burb of Sacramento) CA) about 1 year ago

Sarah, there's not question, in my mind anyway, that those who are engaging (adj) will have an easier time engaging (verb) people. What I'm noticing though is that without focus the adjective doesn't necessarily lead to the verb.

Posted by Jeff Turner (Real Estate Shows) about 1 year ago

Jeff - The continuing expansion of your YEO posts is great to see.  The concept is simple, but the execution is critical.  I've learned a lot from you and thank you for all the help you give all of us (and of course for RES).  Thanks.

Posted by Matt Stigliano (RE/MAX Access (210) 646-HOME) about 1 year ago

Thanks for sharing that distinction.  Very powerful.. Now, to go out and engage [verb].

Posted by Lydia Burnett Etchen (CENTURY 21 Town & Country) about 1 year ago

Jeff - Without a doubt, the one does not always lead to the other!

Posted by SarahGray Lamm~REALTOR~ 60K Hours of NC Real Estate Experience~ (Allen Tate Realtors Chapel Hill, NC 919-819-8199 ) about 1 year ago

Wow - see how engaging you are - lots of interest in your post, even though the title reveals it as a grammar lesson. It's because we all know something good will follow.

Posted by Joetta Fort - Realtor Denver Colorado Real Estate (The DiGiorgio Group) about 1 year ago

Good stuff. Pictures add such a clear objective and meaning to your post. This "engaging" can be reflected in so many areas; referral partners, proespects, family members, ANYone. :)

Posted by Steve Kappre, Gloucester - Camden County NJ Mortgage Loan Officer | 856-419-3561 (Treasury Mortgage | Mortgage Company - New Jersey) about 1 year ago

Hi Jeff -- I love pictures, they drive home a point like nothing else.  Well said, and the end result must be action.

Posted by Chris Olsen Broker Owner Cleveland Ohio Real Estate (Olsen Ziegler Realty) about 1 year ago

Jeff - you "engage" me :)

Posted by Rick & Ines - Miami Beach Real Estate (Majestic Properties) about 1 year ago

Right on point, Jeff, and I like how you visually demonstrated it, so no one can be left out of getting the point. The reciprocity of engagement is key to building lasting relationships, is it not?

Posted by William James Walton, Sr. Greater Waterbury Real Estate (Century21 Access America) about 1 year ago

You rock Jeff.........so right on target with this post.  Love the graphics. They drill the point down very well.  This is the key to long term relationships.  Excellent post!

Posted by Anna 'Banana' Kruchten, Phoenix Property Shoppe 602-380-4886 about 1 year ago

Jeff,  The light just went on in my head.  When I joined Twitter, I felt like the "new kid" and didn't really know how to engage or get engaged.  Now, I totally get it.   Engage on their behalf.  Thanks for the light bulb moment :)

Posted by Elizabeth Cooper-Golden Huntsville AL MLS - (Huntsville Alabama Real Estate, (@ Homes Realty Group)) about 1 year ago

I am really enjoying Twitter, though it is down right now. Went down for maintenance in my mid tweet.

So helpful to stay current, so informative, such quality content. Hope to gain more local followers, but am amazed at quickly others find you.

Engagement with so many people though is missing - I guess their tweets are on autopilot, interested in advertisement.

Most users, even established entities, are very responsive.

Richard

Posted by Richard Smith FHA VA USDA Chattanooga TN GA (American Acceptance Mortgage, Inc) about 1 year ago

I love engage as a verb.  That is how business is won, clients are won and how relationships can deepen in trust.

Posted by Heather Fitzgerald | Indiana REALTOR Greenwood Indiana Real Estate (REALTY WORLD-Harbert Company, Inc.) about 1 year ago

I found that my years of experience as a B to C marketer over the years taught me invaluable lessons about consumer engagement that I now use daily in my real estate career. Good point you've made Jeff regarding the misinterpretation of the word.

Posted by AMBER NOBLE-GARLAND, CDPE Top Realtor in Marlboro, Manalapan, Freehold & beyond (Strategic Marketing Expert & Short Sale Specialist in NJ) about 1 year ago

Great post today, thank you for getting it out to AR.

Portsmouth NH Real Estate

Posted by PATRICIA AULSON, REALTOR Portsmouth NH Homes-Hampton NH Homes (PRUDENTIAL VERANI REALTY- Portsmouth NH Real Estate ) about 1 year ago

Excellent explanation.  I think that by helping others, we do the most good for ourselves. 

Posted by Lane Bailey - REALTOR & Car Guy (Diamond Dwellings Realty) about 1 year ago

Hi Jeff, To me Jeff, what is of even of greater interest than the post itself, is that you demonstrate and live this in your own life. Now, how would I know that? Because that is how we met. Who could not admire a man that "Walks the Talk". And for me at least, it is so much easier to emulate and learn from a person that I have a profound respect for ,such as yourself. But the illustrations are good. But they are really exponential when practiced in real life.

Posted by San Diego Real Estate Voice authored by William Johnson GRI CRS e-Pro CDPE (RE/MAX Associates) about 1 year ago

William, thank you. The respect is mutual my friend. And one of these days we're finally going to sit across a table from one another and share a meal and some laughs and complete this circle.

Posted by Jeff Turner (Real Estate Shows) about 1 year ago

Well done. But focusing on all those circles makes my brain hurt. LOL  j/k  It's a thoughtful, well-written post. And contains a lot of wisdom.

Posted by Lisa Hill (Daytona Beach Real Estate) (Florida Property Experts) about 1 year ago

JT, your comments about making the first out reach to others is definitely key.  If you want to be engaged then you must 1st engage yourself and give selflessly.  Case n point, this week I connected to Connie Green on twiitter, we had the casual what are you doing this week conversation and then shortly there after she invited me to a big event in our town. 

Connie's actions were genuine and true and it made me want to learn more about her and her business.  It's the classic givers gain mentality, thats how You ENGAGE others.

Lastly, I just want re-itierate Williams comments.  I'm fortuntate to see you live your posts by example every day.. Thanks for the continuous inspiration and guidance.. You're awesome bud.

Posted by Martin Rodriguez - Senior Loan Consultant (Prospect Mortgage) about 1 year ago

You are going to think I am being a smart a$$ but I don't understand this. I think it is the part about others taking action on my behalf that itsn't clear to me. But I don't know what question to ask because . . I don't.

Posted by Teresa Boardman (Saint Paul Home Realty) about 1 year ago

Gret Post Jeff!  Love the graphics!  Thanks

Posted by Diane Wiley about 1 year ago

Hi Jeff~ You make it all look and sound so simple.  But, then again, you are a "natural."  I agree with what Sally Dunbar that states above "Others, I won't point any out, simply are engaging, funny, fun, but it's a one way street from you to them. You are invited into their world, but they don't reciprocate."  You, Jeff, are one of the few who are able to invite others in and reciprocate unselfishly.  You don't need to brag about you, and others just naturally respond back to you.  There is nothing "one way" about you!  More of us need to follow your lead.....

Posted by Owensboro KY Real Estate Agent Vickie McCartney Realtor Owensboro Ky (Maverick Realty) about 1 year ago

Hi Jeff,

Perhaps it's all about the intention:  maybe some want to be "engaging" without asking/expecting others to "engage"?!

Posted by Marzena Melby Realtor/Partner - Twin Cities Minnesota Real Estate (Counselor Realty, Inc.) about 1 year ago

Vickie & Sally, thank you.

Marzena, that's certainly part of the equation.

Posted by Jeff Turner (Real Estate Shows) about 1 year ago

Excellent post Jeff. Well stated and clearly purposed.  There is a reason I keep the initials "YEO" on the whiteboard in my office.

 

Will you be attending the NAR Mid Year Meetings in DC?

Posted by Jeff Merrinette about 1 year ago

Teresa, I'm glad you said you weren't being a smart ass. :)

This is what I know for a fact. It's possible to be successful in the social media space without turning that success into any business at all. For the average consumer who is not trying to grow a business, this is certainly true. It can also be true for someone who is trying to grow a business, but NOT trying to do so using social media. Breaking news... some people use social media just to be social.

The potential for social success in social media to be translated into buess business success is real. Some don't know how to do that. Some don't seem to understand how to move from interaction to influence. 

You don't have that issue. You do what I'm talking about in this post naturally and without having to think about it.."Take action" in one social meda space, your blog for example, look different than "take action" on Twitter. Or it can.  And you use each of your social media outlets differently. You don't expect the same outcome from Twitter as you do your blog and you don't need to.  But you would not continue using any of them they way you use them if there wasn't a reward at the end.

As I'm writing this I realize this is a whole different post, focused on what  people need to be able to do to turn social media sucess into business success. I think I'll expand on this next Thursday.  Thanks for the post idea!

Posted by Jeff Turner (Real Estate Shows) about 1 year ago

Jeff, yes I will.  I arrive Tuesday night.

Posted by Jeff Turner (Real Estate Shows) about 1 year ago

As always, thanks again for another insightful lesson this week Jeff. Mucho appreciated.

Posted by Jeff Daniel ~ Associate Broker Ocean Shores Real Estate (Coldwell Banker Ocean Beach Properties) about 1 year ago

What an engaging thought!

Posted by Gene Riemenschneider East Contra Costa Home Sales 01492725 (Home Point Real Estate) about 1 year ago

Jeff, as a "visual" kind of person that I am, your graphics make the point very clearly. It made me think of how I interact in my social sphere, not only on line but also in our physical world, the one we sometimes forget to live in, because we are out there in Cyberspace... circling about trying to find a safe place to land successfully. This is what a post is all about, IT MAKES YOU THINK and hopefully you take some action that will change the way you approach certain things in life and in business. I really appreciate your post!

Antonio

Posted by Antonio & Alexia Cardenas "The Realtors In Motion" (Alameda County - San Leandro, CA.) about 1 year ago

Jeff:  You have really identified the core values of social and professional networking. Now, to apply them consistently... Ron

Posted by Ron & Alexandra Seigel (Luxury Real Estate Marketing) (ra@napaconsultants.com) about 1 year ago

Professor Turner, you have become quite the social media intellect, when are you starting your online University, I want to take a couple courses:)?

Posted by Steve Mattison (Souvenir Realty, Inc. ) about 1 year ago

Well stated information and the graphics are great. Being able to 'engage'  people, home buyers and sellers is definitely important. 

Posted by Susan Zanzonico - Sellers/Buyers Agent Short Hills NJ Real Estate (RE/MAX Properties Unlimited) about 1 year ago

Engaging others can be hit or miss but I know it takes practice and patience. Any tips?

Posted by Kelsey Barklow, Your Johnson City Tennessee Real Estate Pro (Crye-Leike, Realtors) about 1 year ago

Thanks for the advice.  I always enjoy your blogs.

Posted by Mike Henderson 303-949-5848 Genius Ventures (People-Property-Money ~ Everything the Investor Needs) about 1 year ago

Jeff, very interesting post. The comments, expansions on your post, and examples further illuminated the difference between verb and adjective. I've just started in Growth Leader and will consider how I can apply what you have addressed so clearly.

Posted by Sherry Siegel, Managing Broker, EcoBroker, ABR (BrokersGroup, serving Sequim and Port Angeles) about 1 year ago

Jeff,

I wish more individuals understood that "communication" involves several dimensions. The most important is "listening" not talking. A person cannot be engaging without first listening. You go a long way in explaining this. Great post, excellent content. I always enjoy your posts.

Cowgirl 





Posted by Roberta Lee-Norco Corona Riversid Homes For Sale (Century 21 Olde Tyme) about 1 year ago

YEO   and YES!

Posted by Asheville NC Real Estate- Homes on the Green Side about 1 year ago

Great post on a concept I have always tried to practice, but not had the best words for.

 

All the best!

Posted by Kevin O'Shea, White Plains, NY Real Estate (Homes of Westchester, Inc.) about 1 year ago

Jeff, I'm just checking in as I have been so busy selling real estate I haven't had time for anything other than email.  The exciting thing for me is to realize that I am busy selling real estate because I successfully engaged others with my blog who were planning to move to NC.  The challenge is to find time to keep up with the online relationships when we are so busy working!  That is one thing I simply haven't conquered! 

Posted by Lake Norman Real Estate ~ Diane Aurit (LKN Realty, LLC) about 1 year ago

I'm just becoming familiar with the concept of reverse networking.....it makes perfect sense....I can promote myself till the cows come home, but it's far better to take action to promote and support my affiliates. Not only will this come back to me in spades,[like most actions in life], but it's an easy and natural thing to do!

Posted by Melva about 1 year ago

Diane, the time factor is probably the biggest issue I hear from anyone involved in social media marketing.

Posted by Jeff Turner (Real Estate Shows) about 1 year ago

I came back to re-read - it would be good if I read this several times a week :) It could create one or two extra small actions that could really snowball and grow the business.

Posted by Steve Kappre, Gloucester - Camden County NJ Mortgage Loan Officer | 856-419-3561 (Treasury Mortgage | Mortgage Company - New Jersey) about 1 year ago

Great Post!

Posted by Team Laven (Thread Real Estate LLC) about 1 year ago

Cool diagrams!

 

YEO all the way!

Posted by Jim & Cathy Wood Greater Nashville Area Real Estate (Crye-Leike Realtors, Inc.) 11 months ago

Hubba...

If you're going to leave it there, then I will give it a song :)

TLW...ROAR!

Posted by "The Lovely Wife" (Broker Bryant's Wife) The One And Only TLW. (President-Tutas Towne Realty, Inc.) 10 months ago

Hmmm...

I bet my taste in music says a lot about me :)

ROAR :)

Posted by "The Lovely Wife" (Broker Bryant's Wife) The One And Only TLW. (President-Tutas Towne Realty, Inc.) 10 months ago

Wow, I'm really glad to have found your blog & am now subscribed too.

Posted by Tina Gleisner (Association of Home Professionals) 9 months ago

Good explanation.

Posted by Concetta Pepenella Associate Broker (Remax Metro Staten Island, New York) 8 months ago

I came over to check out your blog to learn something and I did.  I will bookmark and revisit - to ensure I get it all.  For now:  I am working on ...To gain over; to win and attach; to attract and hold; to draw.

Posted by Rosemary Brooks -Mother & Daughter (866)-543-0461 (EMBARCADERO INVESTMENTS - 866-543-0461) 8 months ago

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